Click on a question below to learn more.
What happens to the data on the computer I sell/trade to you?
LaptopXchange® wipes the hard drive of every computer we buy or take in on trade and then re-installs the operating system. For trade-ins, we can move your important files (music, pictures, documents, etc.) to your newly purchased computer before we perform the data wipe.
Do you sell new computers?
We sell factory-recertified computers from the manufacturer with a 90-day factory warranty. We also sell off-lease and pre-owned laptop computers.
Do I have to trade in a computer in order to buy a computer?
No. You can buy a computer, sell an existing computer or trade in your existing computer and upgrade to a newer model.
Does the computer need to be working in order to sell/trade to you?
No, depending on condition we will buy or take non-working computers on trade. Our store managers do this on a case-by-case basis, but bring your computer into a store and we will try to make you an offer.
Will you tell me the quote/price of my computer over the phone?
We prefer you bring your computer into our stores for a quick evaluation. Due to the many variables in assessing the value of your laptop, our technicians will need to physically inspect it. Within minutes, we will give you a cash value and a trade-in value.
How much do you offer to trade/buy my computer?
A general rule of thumb is that you will receive a higher trade-in value than buy value. When you bring in your laptop, we will give you the cash value of your computer and the trade-in value and you can decide what to do next.
What does the 90-day warranty include?
The 90-day warranty includes coverage of all hardware. Software and batteries are not covered.
Does it cost anything to value my computer?
No, we estimate cash value and trade-in value for your computer free of charge.
Does it cost anything to diagnose my computer's problem(s)?
LaptopXchange's® skilled technicians will perform a full diagnostic to pinpoint the problem(s) with your computer. We charge a diagnostic fee ONLY if you choose not to repair or trade in your computer with us. Otherwise, your cost of service includes parts and labor.
Do you sell desktop computers?
We sell most price points of laptops, tablets and select smartphones, but do not sell desktop computers. However, we do offer desktop computer repair.
Do you repair desktop computers?
Yes, we repair all makes and models of desktop computers.
Do you buy, sell, trade and repair Apple computers?
Yes, we buy, sell, trade, repair and upgrade Apple computers as well as other PC brands including Acer, Compaq, Dell, HP, IBM, Sony and Toshiba.
Do you sell your computers online?
Each store has a unique inventory that is changing every day. We invite you to visit your local store and see our attractively priced laptops and accessories.
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